Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 2023 - 07:04 MST
Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages.
If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging

Oct 26, 2023 - 10:56 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - This incident has been resolved.
Mar 26, 08:08 MDT
Monitoring - A fix has been implemented, and we are monitoring the solution. You should be able to register your terminal to your weave application. To register your Terminal to your Weave application, please follow this weave help page for instructions: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals
Mar 26, 06:55 MDT
Investigating - We are currently investigating why your payment terminal is not registering to your Weave app.
Mar 26, 06:32 MDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - Online Bill Pay Service is mow resolved and accessible. Thank you
Mar 22, 12:23 MDT
Investigating - Due to unforeseen circumstances, we regret to inform you that we will be temporarily suspending our Online Bill Pay service. We are actively working on resolving the situation as swiftly as possible.

In the meantime, we encourage you to explore alternative payment methods available to you, such as Text to Pay, Terminal, Mobile Tap to Pay, and Manual Card Entry.

Mar 18, 12:31 MDT
Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - This issue is now resolved.
Mar 19, 16:02 MDT
Investigating - We are currently investigating an issue reaching our Contact Center (Weave Support) by phone.
Please feel free to chat with us as we work to get the issue resolved
https://www.weavehelp.com/hc/en-us/p/contact-us

No Weave products have been impacted by this.

Mar 19, 15:05 MDT
Resolved - This incident has been resolved.
Mar 19, 08:15 MDT
Monitoring - A fix has been implemented, and We are monitoring the results.
Mar 19, 07:20 MDT
Investigating - We are currently investigating why the Departments tab in the admin portal is not loading information
Mar 19, 07:04 MDT
Mar 18, 2024
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 07:15 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 07:10 MDT
Investigating - We are currently investigating an issue with forms not writingback to the practice management software.
Error Message: Writeback retry failed! Something went wrong. Please contact support for further assistance.

Mar 14, 07:00 MDT