Investigating - Due to unforeseen circumstances, we regret to inform you that we will be temporarily suspending our Online Bill Pay service. We are actively working on resolving the situation as swiftly as possible.

In the meantime, we encourage you to explore alternative payment methods available to you, such as Text to Pay, Terminal, Mobile Tap to Pay, and Manual Card Entry.

Mar 18, 2024 - 12:31 MDT
Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 2023 - 07:04 MST
Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages.
If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging

Oct 26, 2023 - 10:56 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Degraded Performance
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Temporary Suspension of Online Bill Pay Service.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 07:15 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 07:10 MDT
Investigating - We are currently investigating an issue with forms not writingback to the practice management software.
Error Message: Writeback retry failed! Something went wrong. Please contact support for further assistance.

Mar 14, 07:00 MDT
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Resolved - A fix has been deployed to address the issue.
Our teams are monitoring the fix to ensure the issue is resolved.

Mar 11, 17:08 MDT
Identified - The issue has been identified and we are working to implement a fix
Mar 11, 16:04 MDT
Investigating - We have received some reports of customers indicating that when they attempt to pull up payment plan details, they are unable to surface results. Our teams are currently investigating.
Mar 11, 15:45 MDT
Resolved - This incident has been resolved.
Mar 11, 13:21 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 10:07 MDT
Investigating - We are currently investigating reports of users being unable to access Voicemails on the Weave Desktop Application.
We will continue to provide updates as our teams identify the issue.

Mar 11, 09:25 MDT
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This issue has now been resolved
Mar 7, 08:11 MST
Investigating - We are currently investigating an issue where some payment plans are scheduled for a previous date but were never processed
Mar 6, 11:18 MST
Mar 6, 2024
Mar 5, 2024

No incidents reported.