Weave Status

Required 10DLC Registration

Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827
Apr 24, 2023 - 15:11 MDT

Phone Service Operational

SMS (texting) Service Operational

Automated Schedule Reminders Operational

Reviews Service Operational

Call Recording Service Operational

Email Marketing Operational

Fax Service Operational

Mobile App Operational

Desktop Application Operational

Payments Operational

Weave Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2024

Reports of the Weave Portal not loading

Resolved - This issue is now resolved
Apr 16, 10:11 MDT

Investigating - We are currently investigating reports of the Weave portal not loading for some customers.
Apr 16, 09:54 MDT

Reports of SMS failure to T-Mobile

Resolved - This issue is now resolved
Apr 16, 09:44 MDT

Monitoring - Our third party provider resolved the issue, and we are currently monitoring. Thank you for your patience!
Apr 15, 18:56 MDT

Update - We are continuing to investigate this issue. You may attempt re-sending messages until they are delivered.
Apr 15, 17:56 MDT

Investigating - We are currently investigating reports of text messages failing to T-mobile customers.
Apr 15, 16:02 MDT

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Forms not showing up in Dashboard.

Resolved - This incident has been resolved.
Apr 11, 06:58 MDT

Investigating - We are currently investigating on why forms are not showing up in the dashboard.
Apr 11, 06:38 MDT

Apr 10, 2024

Forms Dashboard Error

Resolved - This incident has been resolved. Please refresh your forms dashboard tab
Apr 10, 11:39 MDT

Investigating - We are currently investigating an error "Failed to fetch the list of source tenants" with our Forms dashboard (forms.getweave.com)
Apr 10, 11:20 MDT

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

Payment Terminals not Registering

Resolved - This issue is now resolved
Apr 5, 08:06 MDT

Monitoring - A fix has been implemented and we are continuing to monitor improvements in terminal registration. Please refresh your desktop app (control+shift+R) and re-register your terminal if you're continuing to see issues.

Set Up Payments Terminals: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals
Apr 4, 10:53 MDT

Identified - Currently, we have discovered some terminals that are unable to connect to your Weave software. The recommendations for the current issues you are seeing are the following below.

1. Try to refresh to see if your terminal options reappear to connect to your Weave application.
2. If the above doesn't work, re-register the terminal by generating a new pair code on the terminal and then re-register

Set Up Payments Terminals: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals
Apr 4, 07:49 MDT

Investigating - We are currently investigating reports from customers that Payment Terminals are not registering.
Apr 4, 07:18 MDT

Apr 4, 2024

Apr 3, 2024

Messaging System Updates

Resolved - This incident has been resolved.
Apr 3, 14:01 MDT

Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 07:04 MST

Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages.
If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging
Oct 26, 10:56 MDT

Apr 2, 2024

No incidents reported.