Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 2023 - 07:04 MST
Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages. If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging
Oct 26, 2023 - 10:56 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.
Resolved -
This incident has been resolved.
Mar 26, 08:08 MDT
Monitoring -
A fix has been implemented, and we are monitoring the solution. You should be able to register your terminal to your weave application. To register your Terminal to your Weave application, please follow this weave help page for instructions: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals
Mar 26, 06:55 MDT
Investigating -
We are currently investigating why your payment terminal is not registering to your Weave app.
Mar 26, 06:32 MDT
Resolved -
Online Bill Pay Service is mow resolved and accessible. Thank you
Mar 22, 12:23 MDT
Investigating -
Due to unforeseen circumstances, we regret to inform you that we will be temporarily suspending our Online Bill Pay service. We are actively working on resolving the situation as swiftly as possible.
In the meantime, we encourage you to explore alternative payment methods available to you, such as Text to Pay, Terminal, Mobile Tap to Pay, and Manual Card Entry.
Mar 18, 12:31 MDT
Resolved -
This issue is now resolved.
Mar 19, 16:02 MDT
Investigating -
We are currently investigating an issue reaching our Contact Center (Weave Support) by phone. Please feel free to chat with us as we work to get the issue resolved https://www.weavehelp.com/hc/en-us/p/contact-us
No Weave products have been impacted by this.
Mar 19, 15:05 MDT
Resolved -
This incident has been resolved.
Mar 14, 07:15 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 14, 07:10 MDT
Investigating -
We are currently investigating an issue with forms not writingback to the practice management software. Error Message: Writeback retry failed! Something went wrong. Please contact support for further assistance.
Mar 14, 07:00 MDT